WHY DOESNT THAT REAL ESTATE PERSON ANSWER THEIR PHONE

Dated: 09/02/2016

Views: 1954

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It’s 11 AM on Wednesday morning and I am out with clients showing properties and answering their questions.  They are in the car with me and my phone has rung 9 times so far since we started at 9:30.   I let the calls go to voice mail as the client that is in my car, at that time, deserves my respect and attention. 


I am hopeful that those calling will be respectful and leave a message, that I will return when I am done with the current clients.  I explain to them, when I call them back, that if they were in the car with me I would be doing the same thing for them.  Showing them respect and giving them my attention.


I have had a few disgruntled people that want instant access to me to ask a price or a question that can easily be asked via voice mail and I will call them back to answer it.  I have been told by people calling, why can’t you take just 5-10 minutes from what you are doing and answer the call to talk to me quickly. 


Well, let’s see – in the morning routine above I would have had 45 minutes (9 calls x 5 mins each) that would have been taken away from the people that I am with.  These clients had previously and patiently left me a voice mail to talk to me and understood when I explained to them why I didn’t answer immediately.


They were very appreciative of my standards when we were together and didn’t realize how many times a person’s phone could ring during a 4 hr time frame.  I laughed and told them it’s not always that way, but when it is, I stand by my time with whomever I am with.


Another scenario is if it is my phone time to return calls or even if I am having a slow day and answering calls, I will not put the current person I am talking to on hold to take another call, only to have to ask that person to hold while I finish up with the other call.  A simple message left on my voice mail will insure a call back as soon as I can. 


It’s ok to call back or text me in 3-4 hrs if you haven’t heard from me, sometimes technology does have a blimp in the system, but I do my best to be there when I can.


This has worked well for me and if someone doesn’t leave a message I will do my best to redial that number after the messages are answered to see if I can help. 


So that is why this REALTOR doesn’t always answer her phone.  Hope you understand and I wish you a better than great day!

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